Privacy Policy
Introduction
SkyHeightsHaridwar Hotel (hereinafter referred to as “the Hotel”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you make a reservation, contact us, or use our services, we may collect the following personal information:
- Name
- Address
- Email address
- Phone number
- Payment information (credit card details)
- Identification documents (passport, driver’s license)
Non-Personal Information
We may also collect non-personal information, including but not limited to:
- Browser type
- IP address
- Device type
- Operating system
- Pages visited on our website
- Date and time of visits
How We Use Your Information
Personal Information
We use your personal information to:
- Process and manage your reservations
- Communicate with you regarding your stay
- Provide customer support
- Process payments and refunds
- Improve our services and website
- Send you promotional materials and special offers (if you have opted in)
Non-Personal Information
Non-personal information is used to:
- Analyze website usage and trends
- Improve our website and services
- Customize your experience on our website
Information Sharing and Disclosure
Third-Party Service Providers
We may share your personal information with third-party service providers to perform services on our behalf, such as payment processing, email communication, and website analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.
Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to secure sensitive information, such as payment details, during transmission.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request the correction of any inaccurate or incomplete information
- Request the deletion of your personal information
- Object to the processing of your personal information
- Withdraw your consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the contact details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.